Frequently Asked Questions

Why doesn't a user show up in search results?

Users returned in the search results must be one of the following:

The user will also not show up in search if they have blocked you.

How to share from Pictalk

If there's content on Pictalk that you'd like to share on other platforms, you can copy the URL in your browser's address bar and paste it into the desired site/app.

If the content is a Connect post, a collection, or an image in a collection, then please check the privacy as the owner of the content may have limited who can see it.

Editing a Banner Image

Banners are used on the Profile and Group pages.

The optimum ratio for a banner is 4:1. An image with a 4:1 ratio is four times as wide as it is tall--sometimes considered panoramic. Such an image will fit perfectly without any need to reposition it after uploading.

Selecting the Position

After uploading an image with a different ratio, Pictalk allows you to reposition the image and preview how other users will see it.

With the mouse over the image, click and drag vertically (up or down) until the desired position is attained.

Last Updated: May 9, 2019

These guidelines are for parties wishing to submit a legal inquiry (as defined below) to Pictalk. Where you wish to submit a legal inquiry, please follow the guidelines listed below. As legal inquiries may take time to review and process, please be patient as we will attempt to respond to your inquiry in a timely manner.

Submission

Only certain parties may be eligible to submit a legal inquiry. Such eligible parties may include law enforcement, a government agency, a lawyer representing a criminal defendant, or a civil litigant. A “legal inquiry” means a subpoena, court order, legal law/requirement, or other legally compelling document submitted to Pictalk. Legal inquiries may be made via legal@pictalk.com.

Review

Upon receipt of a legal inquiry Pictalk will review such inquiry to determine whether it meets the relevant legal or statutory requirements. Where the legal inquiry meets all requirements Pictalk may comply with the request of the inquirer. Pictalk may request additional information from the inquirer prior to responding or taking any action related to the inquirer’s legal inquiry. Notice

Where a legal inquiry has occurred, Pictalk shall in most cases notify the account in question so that the account holder may take any legal action as necessary. Pictalk shall attempt to contact the account via the Pictalk platform or via any email associated with the account. Exceptions to such notice may include emergencies regarding imminent threats to persons or lives, criminal activities, child sexual exploitation, legally required non-disclosure, or terrorism.

Pictalk’s Response

Upon determination that a legal inquiry is valid, Pictalk shall respond to the inquiry in the manner requested or in the manner deemed appropriate by Pictalk. Pictalk’s response may differ depending on the jurisdiction of the inquirer or the actions requested within the legal inquiry.